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Contained within this section is information about me, my
skills and experiences.
About me, my Key Skills and Experience - click for more information
Employment
History
Royal Mail Ltd
Electronics Boutique (GAME)
BarrysWorld
A- Squared Computer Solutions
Games Industry
Experience & History - click for more information
I currently work at Royal Mail's Manual Data Entry Centre (MDEC),
where letters in mail centres across the country are scanned
electronically and processed at the centre. The MDEC holds over 2,000
employees. My roles include: Providing training and coaching
support within a team of 40, including the monitoring of team performance
and identifying areas for improvement. I also provide assistance to
managers and other coaches across the MDEC, where I am looked upon as a
senior coach.
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Training Materials Project (Sept 2006
& Nov 2007): Assigned to
prepare Xmas training test sets and materials for all four MDEC sites.
Also updated the main MDEC training materials, manuals and training sets.
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Utilisation Project (July 2005 -
Ongoing): Developing a
tool & supporting systems to accurately monitor utilisation daily within
the workplace on a team and shift level.
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Coaching Reference Manual (Feb 2006 –
March 2007): Wrote a
coaching manual containing guidelines, coaching strategies & techniques to
help develop a 'best practice' approach to coaching.
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Performance Calculator (Feb 2006): Developed a tool to
display performance & daily bonus results. The calculator has been
accredited with increasing individual performance levels.
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Keyer Development Plan (KDP) & Accuracy analysis Projects
(May 2005 – Sept 2005): I developed a KDP to aid both new & experienced
employees. This together with a coaching worksheet I designed to analyse
individuals’ accuracy data are standard coaching tools used across the
MDEC.
Organised and managing teams of
up to 42
agency staff. Designed A4 training guide prompt sheets to replace training
manuals, resulting in reduce training times.
I was responsible for supporting over 2,000
staff members covering 3 shifts. My role involved identifying and managing
deployment of planning activities to support and increase the quality of
service. This included the creation of daily test sets to assess Keyers
accuracy and bonus payments.
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Supported the deployment & monitoring of a new interim
Accuracy Measurement system, including the creation of an automated
spreadsheet to replace pen & paper recording of accuracy results.
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Created an Information Portal to reduce time required to
find information on the local network drive.
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Created the Framework and interim list of roles &
responsibilities for the Work Group Coach (WGC) role and supported the
WGCs during their implementation.
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Developed performance spreadsheets, which automatically
highlighted areas for improvement by identifying low performers on a
number of criteria. Monitored to raise employee & shift quality levels.
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Publication of a monthly Question and Answer newsletter &
24 daily Christmas News Letters.
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Liased with an assistant & another QA Manager who covered
Stockport and Stoke MDEC sites.
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Reserve Manager (Jan 2003-March 2004): Provided cover for
managers on leave or sickness.
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Coaching (July 2002-July 2004): Provided coaching for
teams with Keyers with low performances.
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Non-Culpable Inefficiency Project (March-July 2004):
Assigned to develop a programme to support keyers who were failing the
company’s standards. The programme is now a standard procedure.
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Game Project (May 2004): Asked to create a board game
based on a "diversity" theme with the aim of increasing the work force's
awareness of diversity, whilst providing a fun team building exercise.
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Employee of the month for February 2004.
GAME PLC is Europe’s largest games retailer. My role involved working on
their games service website BarrysWorld and retail site www.game.uk.com.
My responsibilities included:
Supervising & creation of
content, including previews, reviews, news, articles & a personal column. Guides writer: Creating & maintaining guides and running a network of
guides. Lead tester for new games added, software created & services introduced.
I also oversaw updates to the BarrysWorld website, new projects, &
services to ensure limited confusion by the public. Along with my editorial role I was temporary head of support for a
4-month period until arrival of a new member of staff, providing support
for 74,000+ members. Community development: Working with, and ensuring build up of the
members on the BarrysWorld website. Public facing role making me one of
the first contacts for members and other organisations.
BarrysWorld was Europe's largest GSP (Games Service Provider). It provided
services for 52,000+ members, and the entire network served over 160
million pages per month. Due to a downturn in the technology and Internet
sector, the investors lost confidence in early 2001, forcing the Directors
to put the company into liquidation on the 5th Feb 2001.
My role at BarrysWorld had been wide and varied. Listed below is what my
job entailed:
Main Web Site: Content creation on the website. Overseeing & producing
reviews. Writing a popular column containing up to date news within the
gaming communities and discussing current affairs. Guides Network: Creating easy to follow guides that appeal to both
novice & experienced players. Beta tester / Consultant: Play testing of games, providing detailed
feedback and recommendations. Community Liaison: First contact between members. Ensured build up of
the gaming communities. League Administrator: Providing assistance to teams & individual players
within the leagues.
I worked as a part time web site designer, providing technical support to
deal with peoples inquires from the www.onlinehelp-uk.com web site. The
web site was an idea of mine and created in the wake of high charging
technical support fees, by 'Free' ISPs. The aim of the web site is to
provide free technical support.
Responsibilities:
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Content: For the online help web site. This included news updates and
creation of guides to aid with support.
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Technical Support: Replying to email inquires and provide solutions to
problems in plain English so not to confuse people with technical jargon.
Site and Contents Copyright © 2008 Scott Grenney
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